Example:
A product supply employee for an international consumer products company took over responsibility for maintaining a global training library. This application allowed employees to research the data in this library. One of the problems was that some employees were not able to get to some of the information they needed. This individual, Cassandra, did not know enough about the application to understand what her co-workers were directing her to do to fix the problem. In a series of short sessions, one of our staff worked with her on the application to help her learn the elements she needed to understand to maintain the application. | Example:
One of the programmers who works for a hotel chain needed to understand how to develop applications to support the hotels. She needed to present information on hotel improvements (e.g. priority of upgrade, cost of improvement, timing for change) - but only to be viewable by the appropriate individuals. Through a series of half-day sessions, one of our trainers helped her make the necessary changes and helped her learn how to make modifications for future improvements. |